You can return items without giving any reason to this, but only if the products are still resellable and contained in the original package. To exercise you...

We are sorry you received the wrong item, we can defintely help! Please email us at info@luminalpark.com within 8 days from the date your order was delivered.

If you received a faulty/damaged product or you want to ask for return, please contact us. We will send you a return document by email that you should put i...

Sure, in case of return as a consequence to right of withdrawal from the contract (within 14 days from delivery), you will get a refund. We will pay bac...

If you returned some articles as a consequence to withdrawal from contract (change of mind, exchange of products), we will refund the price paid for each it...

We will not refund: Extra services concerning the delivery (express delivery, delivery on appointment, and so on); Extra costs for the refunding operatio...

The refund will be issued using the same payment method selected to pay your order.

Your refund will be issued within 14 days of expressing your withdrawal from contract or communication of faulty item. If you chose not to use a return labe...

Once your refund is issued by Luminal Park, how long the transfer will take depends on your bank or credit card company.

Yes, we will send you the refund receipt per email as soon as your refund is issued. If by placing your order you asked for invoice, we will send you a cred...

No, unfortunately it is not allowed to issue a refund by using a different payment method than the one previously selected.

No, it is not possible to use the credit you get as a refund for a return to purchase a new order, that means it is not possible to get new items instead of...

You can call us and ask for it, but then we must ask you to provide us with a written request by email at info@luminalpark.com.

Yes, you can, but please email us at info@luminalpark.com first to inform us and to send us a valid tracking number. We also need to send you our return doc...

In the event of a defective item, within the terms of the guarantee, you have the right to have it repaired or replaced free of charge. Repair shall be ...