How do I return items?

You can return items without giving any reason to this, but only if the products are still resellable and contained in the original package. To exercise you...

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If I received the wrong item, what can I do?

We are sorry you received the wrong item, we can defintely help! Please email us at info@luminalpark.com within 8 days from the date your order was delivered.

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How do I send the goods back to you?

If you received a faulty/damaged product or you want to ask for return, please email us at info@luminalpark.com. We will send you a return document by email...

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Am I getting a refund for the items I returned?

Sure, in case of return as a consequence to right of withdrawal from the contract (within 14 days from delivery), you will get a refund. We will pay bac...

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How is my refund calculated?

If you returned some articles as a consequence to withdrawal from contract (change of mind, exchange of products), we will refund the price paid for each it...

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What cannot be refunded?

We will not refund: Extra services concerning the delivery (express delivery, delivery on appointment, and so on); Extra costs for the refunding operatio...

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How do you issue my refund?

The refund will be issued using the same payment method selected to pay your order.

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When do I receive my refund?

Your refund will be issued within 14 days of expressing your withdrawal from contract or communication of faulty item. If you chose not to use a return labe...

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When will I see the refund on my bank, PayPal or credit card account?

Once your refund is issued by Luminal Park, how long the transfer will take depends on your bank or credit card company.

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Am I getting a refund receipt?

Yes, we will send you the refund receipt per email as soon as your refund is issued. If by placing your order you asked for invoice, we will send you a cred...

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Can I ask for refund by a different payment method than the one previously chosen to pay my order?

No, unfortunately it is not allowed to issue a refund by using a different payment method than the one previously selected.

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Can I use the credit I get to purchase other items?

No, it is not possible to use the credit you get as a refund for a return to purchase a new order, that means it is not possible to get new items instead of...

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Can I call you and ask for return?

You can call us and ask for it, but then we must ask you to provide us with a written request by email at info@luminalpark.com.

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Can I ship my return to your warehouse at my expense?

Yes, you can, but please email us at info@luminalpark.com first to inform us and to send us a valid tracking number. We also need to send you our return doc...

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