The delivery charge is calculated depending on the weight and volume of the goods shipped. The calculated shipping cost is clearly stated at checkout, befor...

Once your parcel has been handed over to the delivery company, it is not possible to change your delivery address. It will be again possible to change it on...

The delivery usually takes from 1 up to 5 working days after the date of shipping. You can check your shipment status anytime on the page "My orders&qu...

No, the driver is not supposed to inform you before the delivery takes place. You will receive an email confirming the successful shipping of your parcel: t...

We ship goods to Italy, France, Spain, Germany, Austria, the Netherlands, Belgium, Luxembourg and Portugal. If you need a shipment to be delivered in a diff...

Sure you can! As soon as the parcel is dispatched, we will send you an email with the link to the tracking page to check the shipment status.

No, unfortunately it is not allowed to pick up the goods from our warehouse.

No, unfortunately it is not allowed to choose the company that will deliver your parcel.

If you choose home delivery, you should provide us with an address where you will be for sure available on the delivery date.  Delivery companies usuall...

Yes, you can refuse delivery if you have decided in the meantime that you no longer want the ordered item and it has already been shipped. We advise you...

If you are often not at home or not at your workplace, while placing your order please specify an alternative address where someone is always present, such ...