How much do I pay for delivery?

The delivery charge is calculated depending on the weight and volume of the goods shipped. The calculated shipping cost is clearly stated at checkout, befor...

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If the goods have already been shipped, can I still change my delivery address?

Once your parcel has been handed over to the delivery company, it is not possible to change your delivery address. It will be again possible to change it on...

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How long does delivery take?

The delivery usually takes from 1 up to 5 working days after the date of shipping. You can check your shipment status anytime on the page "My orders&qu...

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Will I be contacted just before the parcel is delivered?

No, the driver is not supposed to inform you before the delivery takes place. You will receive an email confirming the successful shipping of your parcel: t...

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Do you ship internationally?

We ship goods to Italy, France, Spain, Germany, Austria, the Netherlands, Belgium, Luxembourg and Portugal. If you need a shipment to be delivered in a diff...

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Can I track my shipment?

Sure you can! As soon as the parcel is dispatched, we will send you an email with the link to the tracking page to check the shipment status.

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Can I pick up the goods directly from your warehouse?

No, unfortunately it is not allowed to pick up the goods from our warehouse.

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Can I choose the courier that will deliver my parcel?

No, unfortunately it is not allowed to choose the company that will deliver your parcel.

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Which delivery address should I choose?

If you choose home delivery, you should provide us with an address where you will be for sure available on the delivery date.  Delivery companies usuall...

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I am usually not at home, how can I receive my parcel?

If you are often not at home or not at your workplace, while placing your order please specify an alternative address where someone is always present, such ...

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