I do not feel safe shopping online, what can I do?

If you feel uncomfortable shopping online, please call us on (IT) +39 0386 51209: our Customer Care Team will be glad to create a new order for you!

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How can I order online?

Select an article and click on "Add to cart". If the item selected does not come with a power cord or batteries included, you will be asked to cho...

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Where is my order?

Once logged in, you can check the order status on your account. To see your account personal area and information, click on your name on the top right corne...

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How can I cancel, edit or add to my order?

You can ask to cancel or to modify your order by sending us an email at info@luminalpark.com or by calling us on (IT) +39 0386 51209. We will confirm the su...

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Do I receive an invoice for my order?

In order to receive an invoice for your order, please enter your VAT number at checkout. It will not be possible to edit your invoice after the order is shi...

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How will I receive my invoice?

All the documents related to your order (order confirmation, receipt, ddt and invoice) will be sent to you exclusively via email. 

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