If you returned some articles as a consequence to withdrawal from contract (change of mind, exchange of products), we will refund the price paid for each item returned (including sales and offers), plus the shipping cost (if you chose standard shipping and if you returned the whole order). 


If you chose the use a return label provided by Luminal Park, you will be also charged with 7.00€ return cost. If you are using your return label, you won't be charged with any return costs. 


If you returned some articles as a consequence of faulty products, we will refund the price paid for each item returned (including sales and offers), plus the shipping cost (if you chose standard shipping and if you returned the whole order).


You can choose both the return label provided by Luminal Park or the one provided by your delivery company, but in any case you won't be charged of any return costs.  


Please note that if the original packaging is not in good conditions anymore, we will charge you with the re-packaging cost. Moreover, customized products, money transfer fees and return cost (with your own return label) cannot be refunded.