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Products, Prices, Offers
Are the items I receive exactly identical to the ones portrayed on the website?
Are the prices shown on the website VAT inclusive?
If I purchase several items, do you offer any discounts?
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Create an order
I do not feel safe shopping online, what can I do?
How can I order online?
Where is my order?
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Shipment and delivery
How much do I pay for delivery?
If the goods have already been shipped, can I still change my delivery address?
How long does delivery take?
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Shipment to an UPS Pick-UP Access Point
How does delivery to UPS Access Point work?
Returns and refunds
How do I return items?
If I received the wrong item, what can I do?
How do I send the goods back to you?
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Payment
How can I pay for my order?
I cannot pay by Credit Card, something is wrong with either my card or the website. What can I do?
Can I pay cash?
Warranty
Do you provide any warranty for your products?
Personal data and Privacy Policy
How can I edit my personal information on my account?
If I forgot my password, what can I do?
I would like to change my eMail address, how can I do it?
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Product Knowledge
Twinkly & Twinkly Pro
Account and profile set up
Devices set up
Twinkly app usage
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