Products, Prices, Offers 9

• Are the items I receive exactly identical to the ones portrayed on the website?
• Are the prices shown on the website VAT inclusive?
• If I purchase several items, do you offer any discounts?
• Do you offer any discounts to retailers?
• In case my favorite products are back in stock, do I get notified?

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Create an order 6

• I do not feel safe shopping online, what can I do?
• How can I order online?
• Where is my order?
• How can I cancel, edit or add to my order?
• Do I receive an invoice for my order?

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Shipment and delivery 11

• How much do I pay for delivery?
• If the goods have already been shipped, can I still change my delivery address?
• How long does delivery take?
• Will I be contacted just before the parcel is delivered?
• Do you ship internationally?

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Shipment to an UPS Pick-UP Access Point 1

• How does delivery to UPS Access Point work?

Returns and refunds 15

• How do I return items?
• If I received the wrong item, what can I do?
• How do I send the goods back to you?
• Am I getting a refund for the items I returned?
• How is my refund calculated?

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Payment 3

• How can I pay for my order?
• I cannot pay by Credit Card, something is wrong with either my card or the website. What can I do?
• Can I pay cash?

Warranty 1

• Do you provide any warranty for your products?

Personal data and Privacy Policy 4

• How can I edit my personal information on my account?
• If I forgot my password, what can I do?
• I would like to change my eMail address, how can I do it?
• Privacy Policy

Twinkly & Twinkly Pro 5

• Account and profile set up
• Devices set up
• Twinkly app usage
• Guidelines and certificates
• How to use Twinkly Pro